Management system · Clauses 4–10 · ISMS
ISO 27001
ISO/IEC 27001:2013 is the requirements standard for an Information Security Management System (ISMS). It has ten short clauses plus a long Annex A. Clauses 4–10 are the mandatory, auditable part; they tell you how to build, run, measure and improve the system. This page walks the clauses in plain English.
→What the standard is
ISO 27001 gives you the requirements for establishing, implementing, maintaining and continually improving an ISMS. A few framing points worth keeping straight:
- Adopting these requirements is a strategic decision — it has to come from top management or the board, not from IT alone.
- An ISMS exists to preserve the confidentiality, integrity and availability of information — the CIA triad.
- Risk management processes sit at the centre of the whole thing.
- The ISMS must be integrated with the rest of the organisation's processes and overall management structure — not bolted on the side.
- Read ISO 27000:2018 alongside it — it supplies the overview, principles and vocabulary you need to read 27001 properly.
→Clause 4 — Context of the organisation
Before any controls, you decide why and for whom.
- What do we actually want to achieve with the certification / the ISMS?
- Which interested parties have requirements — customers, partners, regulators?
- This is where the scope of the ISMS is set (clause 4.3) and where the need for an ISMS is established.
→Clause 5 — Leadership
5.1 Leadership and commitment
- Management has to be involved from the start and demonstrably take responsibility.
- Allocate the resources needed to run the ISMS.
- Define the ISMS roles and who supports the system.
- Support the ISMS across its whole lifecycle.
5.2 Policy & documentation foundations
- The information security policy.
- An initial risk assessment, then a proper risk assessment.
- An action / risk-treatment plan.
- A Statement of Applicability (SoA).
- Get management to approve the risk-assessment results, the SoA and the policy.
5.3 Roles, responsibility and authority
Who does what — assigned, communicated and understood.
→Clause 6 — Planning
6.1 Actions to address risks and opportunities
- 6.1.1 — Define preventive actions, aligned with the interested-party requirements captured in clause 4.
- 6.1.2 — Establish a risk-assessment process that fits the ISMS. It must be repeatable/iterative and cover risk identification, analysis and evaluation.
- 6.1.3 — Risk treatment. Controls are considered and selected from Annex A (but you are not limited to Annex A). The output feeds the SoA and the risk-treatment plan.
6.2 Information security objectives & plans
- Objectives must be communicated across the organisation and stay consistent with the policy.
- Decide what implementing them takes, and who does the work.
- Documentation must be kept up to date.
→Clause 7 — Support
| Sub-clause | What it requires |
|---|---|
| 7.1 Resources | The organisation defines and provides the resources the ISMS needs to meet its objectives and keep improving. |
| 7.2 Competence | Competence shown through training, experience or education. Where it's lacking, set targets for the required training. |
| 7.3 Awareness | Awareness training so everyone is on board — staff must know the security policies and their purpose. |
| 7.4 Communication | Internal and external communication relevant to the ISMS. |
| 7.5 Documented information | Systems, processes and policies are described and documented. Ownership is named, documents are reviewed and approved before release, and protected so data isn't lost or altered. |
→Clause 8 — Operation
- 8.1 Operational planning & control — Plan, implement and control the relevant processes. Beyond security, account for change and for unforeseen change (outages) — and how you recover from them.
- 8.2 Risk assessment — Carry out assessments in line with 6.1.2.
- 8.3 Risk treatment — Keep documentation of how risks are handled in place and maintained.
→Clause 9 — Performance evaluation
- 9.1 Monitoring, measurement, analysis & evaluation — Define measures for ISMS effectiveness, e.g. whether the organisation and its people are in compliance with the documentation.
- 9.2 Internal audit — Run internal audits at planned intervals. Auditors must be independent of the area audited; unmet requirements are reported to the relevant management.
- 9.3 Management review — Management reviews the audit results to confirm the ISMS and ISO requirements are being met. Deviations are addressed. The review is documented so the ISMS keeps its strategic backing.
→Clause 10 — Improvement
- 10.1 Nonconformity & corrective action — Deviations found in review are handled, documented and described so they're avoided going forward. The effectiveness of the corrective actions is evaluated and recorded alongside the deviation.
- 10.2 Continual improvement — The ISMS is maintained and improved over time so it grows more resilient. Neglect it and it slowly becomes redundant and loses its function.
→What certification actually requires
Clauses 4–10 must be documented. The SoA must highlight which Annex A controls are adopted and which are not — and why. The mandatory documented information for certification:
Scope & policy
- ISMS scope (4.3)
- Information security policy (5.2)
- Information security objectives (6.2)
Risk
- Risk assessment process (6.1.2)
- Risk treatment process (6.1.3)
- Risk-assessment results (8.2)
- Risk-treatment decisions / SoA (8.3)
Operate & evidence
- Competence evidence (7.2)
- Operational planning & control (8.1)
- Monitoring & measurement (9.1)
Review
- Internal audit programme & results (9.2)
- Management review evidence (9.3)
- Nonconformities & corrective actions (10.1)
→Why do the clauses start at 4 and Annex A at A.5?
Clauses 1–3 are scope, normative references, and terms/definitions (reused from ISO 27000) — administrative, not auditable. The real management-system requirements begin at clause 4. This high-level structure comes from Annex L (formerly Annex SL), the common template that keeps all ISO management-system standards consistent and aligned.
Annex A controls start at A.5 because they map directly onto ISO 27002, where sections 1–4 are introductory and the controls begin at section 5. See the companion pages on ISO 27002 / Annex A and ISO 27005 (risk).